Accounting: Collections Specialist

Job Locations US-AL-Birmingham
Req No.
Regular Full-Time



Royal Cup, Inc. is the proven leader in sourcing, roasting, blending and providing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices and commuters across the country.  We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence who takes pride in our unparalleled dedication to customer care.


We are a large, privately held national importer, roaster and distributor of coffees, teas and related products that has been in business for more than 120 years.  Royal Cup, Inc. currently provides product and service to restaurant, hotels, convenience stores, businesses and individuals throughout the United States, and we’re growing! 

At Royal Cup, Inc. having a customer centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers.  Our customer centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high impact accounts across the country based on exceptional products and service. 

We believe serving our customers well, serves us well. We are results oriented and strive to not only retain our current customer base but grow our presence with new, high impact accounts across the country by offering exceptional products and service. 


Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors.  It is also what others expect of us – our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today, tomorrow and today for tomorrow. 



Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, paid holidays, and vacation time. Ongoing training designed to provide maximum success for our employees is offered.



Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at 1-800-366-5836.


The Collection Specialist reports to the Credit and Accounts Receivable Manager.  Primary responsibility is to coordinate and manage the accounts receivable collections process within a specific region. Position will also be responsible for direct-ship customer collections including vacant routes and will have the latitude for decision making within corporate credit parameters.


Key Responsibilities Include: 

  • Collection of business accounts to achieve desired corporate/regional standards.
  • Achieve assigned DSO, delinquency/loss goals and KPIs
  • Debtor-direct collections
  • Coordinate collection efforts with field personnel
  • Extensive phone contact in collecting on active delinquent accounts
  • Report and consult with management on major issues
  • Answer field and customer questions
  • Resolve credit/payment problems
  • Coordinate product return with Territory Managers/route personnel as needed
  • Develop strong business relationships with sales management and the route sales force
  • Educate field sales personnel on policies and procedures specific to collections, including the hold process
  • Assist with delinquency/loss reporting and tracking
  • Electronic communication including invoicing and collection correspondence
  • All other duties as assigned


  • Bachelor’s degree or equivalent in education/experience or;
  • High School Diploma and/or equivalent and 3-5 years of directly related experience

Business understanding and demonstrated skills and knowledge in:

  • Credit and collections
  • Financial analysis
  • Credit laws and regulations
  • Communications – verbal and written
  • Computer applications
  • Negotiation


The following individual skills and characteristics are particularly important:

  • Demonstrate thorough understanding of Royal Cup’s credit and collections operations, services and activities.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Demonstrate clear and concise communication, maintaining a courteous and tactful demeanor in all instances.
  • Demonstrate ability to calmly de-escalate hostile situations to the best possible resolution.
  • Basic abilities with Microsoft Office Software, specifically with Word and Excel.
  • Prior experience with SAP is highly preferable.
  • Ability to perform the physical demands of the position which are required to successfully perform each essential responsibility. Reasonable accommodations may be made to enable individuals with disabilities to perform the core responsibilities.  These physical demands may include, among other functions:
  • Frequent sitting, standing, walking, reaching, climbing, grasping, typing, reading, talking and hearing.
  • Ability to work with and support others in a positive way.
  • Ability to successfully complete the pre-employment process.


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