• Operations: Warehouse Lead

    Job Locations US-AZ-Phoenix
    Req No.
    Regular Full-Time
    1st Shift
  • Overview

    Excellent Opportunity for experienced Warehouse Operations Personnel! 



    Royal Cup, Inc. is the proven leader in sourcing, roasting, blending and providing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices and commuters across the country.


    We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence who takes pride in our unparalleled dedication to customer care.



    Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well caffeinated team, the benefits program includes healthcare, dental, vision, company paid disability, 401(k), life insurance, Flexible Spending Account plan, and paid vacation. Tuition reimbursement plan includes up to 80% reimbursement per company criteria. Ongoing trainings designed to provide maximum success for our employees is offered.


    The Warehouse Lead function is a leadership role and has the following essential duties and areas of responsibility:

    • Supervise and develop a team of Warehouse Order Selectors / Technicians who consistently achieve performance objectives in a safe work environment.
    • Monitor & Maintain Quality Controls:
      • Ensure all orders are fulfilled accurately, with no errors.
      • Ensure all orders are fulfilled completely, with no shortages.
      • Ensure that Warehouse Order Selectors pull orders at the targeted speed of 160 cases per hour.
      • Ensure all shipments are properly constructed to arrive at the customer in excellent condition.
    • Ensure all inventory transactions are properly executed to prevent variances.
    • Actively manage warehouse activities (labor usage, supplies usage, etc...) to deliver against cost objectives.
    • Participate in “hands-on” work as needed.
    • Maintaining Housekeeping / Sanitation & Safety:
      • Maintain to standard, keeping warehouse “tour ready” at all times.
      • Maintain operation of any warehouse equipment in compliance with company safety policies.
    • Strict Adherence to all warehouse processes, operating procedures and rules as well as all company policies.
    • Always be mindful of and adhere to GMP’s, Quality and Food Safety requirements.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill(s), and/or abilities (including physical abilities) required to satisfactorily perform each essential duty.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • At minimum, candidates must have a High School Diploma or Equivalent (ie. GED) AND 2-4 years industrial warehouse experience as a supervisor or higher.  Bachelors Degree is highly preferred.    
    • Warehouse Managers are required to work 40 hours a week which will mean 8 hours or more a day with flexibility needed in order to meet business demands.  An individual must be able to work within that structure.
    • Must have basic reasoning abilities, to include:
      • Applying common sense in carrying out detailed but uninvolved written or oral instructions.
      • Ability to deal with problems involving a few concrete variables in standardized situations.
      • Ability to read the Sales Order and plan how it will be pulled so pallets will be stable with no product damage.
    • Ability, beyond basic skill performance levels with Reading, Writing, Mathematical & Computer Functions, to include:
      • Ability to read, write and interpret basic correspondence, including Sales Order Sheets, machine operating instructions, safety instructions and any training materials (including safety instructions for forklifts and handjacks).
      • Ability to perform simple mathematical calculations: add, subtract and multiply using units of American currency and weight measurement, volume and distance.
      • Ability to operate basic office equipment: telephone system, desktop computers, fax and copy machines.
      • Basic inputs via keyboard and bar code scans into computer system.
      • Basic abilities with Microsoft Office Software, specifically with Word and Excel.
      • Prior experience with SAP is highly preferable.
    • Ability to perform the physical demands of the position (when hands-on work to support team is needed) which are required to successfully perform each essential responsibility.  Reasonable accommodations may be made to enable individuals with disabilities to perform the core responsibilities.  These physical demands include, among other potential functions:
      • Ability to stand and walk constantly for approximately 8 or more hours a day.  The shift is regularly an 8 hr shift with limited overtime as required by demand.
      • Ability to sustain constant hand, finger and elbow movement while performing functions.
      • Ability to reach with hands and arms overhead and forward.
      • Ability to walk and balance when/if walking on uneven surfaces/spilled product in the warehouse.
      • Ability to balance and climb while accessing a rolling staircase or forklift.
      • Ability to occasionally sit, stoop, kneel, crouch or crawl.
      • Ability to lift, from floor to waist, up to 52 pounds.
      • Ability to lift and carry boxes of product, from floor to waist up to 15 pounds.
      • Ability to push and pull a cart of product of up to 20 pounds of force.
    • Must be at least hand jack certified or willing to train and acquire proper certification to prove safe operation.  Any forklift certification (Standup, Reach, Sit down) is a plus.
    • Ability to work within the work environment characteristics experienced while performing the essential functions for this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
      • Frequently working near production machinery and occasionally near hand jacks or forklifts.
      • Frequently working in an environment with variable temperatures.
    • Ability to work with and support others in a positive way.
    • Ability to be self motivated and results focused.
    • Strong organizational, people management, team building and leadership skills.
    • Skilled in examining procedures, formulating policy, developing and implementing new strategies and procedures.
    • Knowledge of workflow and operational procedures.
    • Strict Adherence to all warehouse processes, operating procedures and rules as well as all company policies.
    • Ability to successfully complete the pre-employment process.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your social media!