• Service Division: Quality Assurance Equipment Inspection Support

    Job Locations US-CA-Sacramento
    Req No.
    2018-1999
    Category
    Operations: Production & Quality Control
    Type
    Regular Part-Time
    Shift
    1st Shift
  • Overview

    COMPANY PROFILE:

    Royal Cup, Inc. is the proven leader in sourcing, roasting, blending and providing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices and commuters across the country.

     

    We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence who takes pride in our unparalleled dedication to customer care.

     

    BENEFITS:

    Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well caffeinated team, the benefits program includes healthcare, dental, vision, company paid disability, 401(k), life insurance, Flexible Spending Account plan, and paid

    vacation. Tuition reimbursement plan includes up to 80% reimbursement per company criteria. Ongoing trainings designed to provide maximum success for our employees is offered.  

    Responsibilities

    The Quality Assurance Equipment Inspection Support reports to the Service Manager. Providing outstanding service is the responsibility of every Royal Cup employee. The Quality Assurance Equipment Inspection Support position will have responsibility to handle customer interaction while performing vital company functions across the United States within key customer’s locations.

    • Customer Relations
      • Represents the company in a professional manner.
      • Establishes a relationship with the customer so the customer is satisfied with the company’s products and services.
    • Service Commitment
      • Installation and Roll-outs
        • Install Equipment and company point of sale information in new or existing customer locations.
      • Quality Assurance Inspections
        • Perform customer preventative maintenance and quality assurance inspections at key chain customer locations.
      • Administrative Responsibilities
        • Ensures assignments are completed within the scheduled time frame
        • Maintain accurate and organized paperwork
        • Book travel arrangements for all assignments
        • Follow the company procedure for expense reimbursement.
      • Expense Control
        • Meet the assigned scheduled while working within the scope of assigned hours to work.
        • Book cost effective travel.
      • Personal Appearance and Attitude
        • Present a professional image by following the company’s dress code policy.
        • Maintain a positive attitude at all times by taking ownership of own responsibility and actions.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill(s), and/or abilities (including physical abilities) required to satisfactorily perform each essential duty.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Minimum of High School Diploma and/or equivalent (i.e. GED).
    • Previous Field Service experience required.
    • Ability to travel 100% of the job work time, and multiple weeks at a time (includes mileage reimbursement, travel expenses covered and drive time paid).
    • Ability to be a team player but also work independently with a very strong work ethic.
    • Ability to maintain a professional appearance and demeanor at all times while maintaining an outgoing and success driven personality.
    • Ability, beyond basic skill performance levels with Reading, Writing, Mathematical & Computer Functions, to include:
      • Ability to read, write and interpret basic correspondence. 
      • Ability to perform simple mathematical calculations: add, subtract, multiply and divide.
      • Ability to operate basic office equipment: telephone system, desktop computers, fax and copy machines.
      • Beyond basic abilities with Microsoft Office Software, specifically with Word and Excel.
      • Experience with SAP is highly preferred.
    • Ability to work within the work and or service location environment characteristics experienced while performing the essential functions for this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
      • Various forms of Personal Protective Equipment (PPE) are at times required and may include but are not limited to: hearing and eye protection, non-slip shoes.
      • The employee is frequently exposed to very busy work environments (for example back of the house for restaurants, hotels, break rooms etc.).
      • The employee is occasionally exposed to slick floor surfaces.
      • The noise level in the work or service environment can be loud at times
    • Ability to work with and support others in a positive way.
    • Ability to successfully complete the pre-employment process, including a Motor Vehicle Report.

     

    PHYSICAL ESSENTIAL FUNCTION REQUIREMENTS:

    • Ability to perform the physical demands of the position which, at times, are required to successfully perform each essential responsibility.  Reasonable accommodations may be made to enable individuals with disabilities to perform the core responsibilities.  These physical demands may include, among other functions:
      • The ability to safely climb up and down, and sit and walk for extended periods of time.
      • The ability to use hand tools and fingering/handling to operate buttons/levers of equipment.
      • The ability to push, pull and lift equipment up to 150lbs.
      • The ability to stoop, kneel, crouch, squat and other movements as needed to perform fine motor tasks part of routine machinery maintenance, clean-up, installation & other service.
      • The ability to reach 74’’ to access equipment or product.
      • The ability to carry product up to 30lbs.
      • The ability to balance or walk on uneven surfaces.
    • Ability to work within the work and or service location environment characteristics experienced while performing the essential functions for this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
      • Various forms of Personal Protective Equipment (PPE) are at times required and may include but are not limited to: hearing and eye protection, non-slip shoes.
      • The employee is frequently exposed to very busy work environments (for example back of the house for restaurants, hotels, break rooms etc.).
      • The employee is occasionally exposed to slick floor surfaces.
      • The noise level in the work or service environment can be loud at times

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