• Quality Assurance: Quality Assurance Lab Technician I (QA1)

    Job Locations US-AL-Birmingham
    Req No.
    Operations: Production & Quality Control
    Regular Full-Time
    3rd Shift
  • Overview



    Royal Cup, Inc. is a large, privately held national importer, roaster and distributor of coffees, teas and related products that has been in business for over 120 years.  Royal Cup, Inc. currently provides product and service to businesses and individuals throughout the United States, and we’re growing! 


    We have an immediate opening for a Quality Assurance Lab Tech I (QA1) in the Quality Assurance department of our production facility.  The Quality Assurance Lab Tech I (QA1) reports to the Quality Manager and is an entry level position.  The Quality Assurance Lab Tech I (QA1) will train in all areas of greater responsibility as Quality Assurance Lab Tech II (QA2)and Quality Assurance Lab Tech III (QA3) as skill proficiencies progress.


    Royal Cup Coffee offers a competitive compensation plan and benefits including 401(k), healthcare, life insurance, vacation and more.  A full training program designed to provide maximum success of our employees is offered.


    Learn more about Royal Cup, Inc:

    Web: http://www.royalcupcoffee.com/

    Twitter: @RoyalCupCoffee

    LinkedIn: https://www.linkedin.com/company/royal-cup-coffee

    Facebook: https://www.facebook.com/pages/Royal-Cup-Coffee/112502408786722



    • Equipment Operation / Testing / Maintenance:
      • Train and exhibit safe, efficient and proper operation of the following technical lab testing tools: oxygen analyzer, agtron, refractometer, ro-tap, and various brewing equipment.
    • Product Sampling:
      • Train and exhibit understanding of product specification sheets.
      • Train and exhibit competent understanding of the periodic sampling process and the sample retention program. 
      • Prepare and assist in the evaluation of coffee and tea samples according to desired specifications.  This will at times include sending samples to external third parties for evaluation.
      • Train and exhibit understanding of evaluation criteria used to identify non-conforming and out of spec issues.  Train and exhibit understanding of the investigation methods available to research root causes.
      • Train and exhibit understanding of how to prepare special samples for the sales, marketing and other departments as required.
    • Quality Assurance:
      • Train and exhibit understanding and competency in filing required paperwork.
      • Train and exhibit understanding of the hold and release program and how holds are tracked in designated spreadsheet.
      • Assist to monitor policy and procedure adherence of various plant departments.  Alert Lab Lead as required.
      • Assist to identify non-conforming and out of spec issues.  Alert Lab Lead as required.
    • Management & Communication:
      • Exhibit adherence to all Safety & Food Safety Requirements as well as all Royal Cup rules and policies.
      • Strive for work to be completed accurately and in a timely manner.
    • Always be mindful of and adhere to GMP’s, Quality and Food Safety requirements.
    • Adhere to all company policies and procedures and guidelines.





    • Required Minimum: High School Diploma and/or equivalent (ie. GED).  Prior experience in a food manufacturing environment is highly preferable.
    • After training, successfully exhibit a clear understanding of the purpose and the basic components of a Certificate Of Analysis (COA).
    • After training and through education or work experience be familiar with how to note key taste variances in coffee.
    • Basic Reading, Writing, Mathematical & Computer Skills:
      • Ability to read, write and interpret specification sheets and other correspondence. 
      • Ability to perform simple mathematical calculations: add, subtract, multiply and divide.
      • Ability to operate basic office equipment: telephone system, desktop computers, fax and copy machines.
      • Beyond basic abilities with Microsoft Office Software, specifically with Word and Excel.
      • Capabilities required to UPS or FedEx packages.
    • Must be able to perform the physical demands of the position which are required to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  These physical demands include:
      • Frequent sitting, standing, walking, reaching, climbing, grasping, typing, reading, talking and hearing.
      • Occasional stooping, kneeling, crouching and crawling.
      • Frequent lifting and or moving up to 50 pounds, at least to chest height from floor.
    • Ability to work within the work environment characteristics experienced while performing the essential functions for this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
      • Frequently working near production machinery and occasionally near hand jacks or forklifts.
      • Frequently working in an environment with variable temperatures.
    • Must have an exceptional customer service attitude (for both internal and external customers) and successfully exhibit flexibility to meet customer’s needs.
    • Must have the ability to work well in a team and also independently (at times with little to no supervision) with organization, good communication skills and a very strong work ethic.
    • Maintain an exceptional attendance record.
    • Ability to successfully complete the pre-employment process.


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