• Service Division: Equipment Coordinator

    Job Locations US-FL-Tampa
    Req No.
    2018-1829
    Category
    Maintenance & Service
    Type
    Regular Full-Time
    Shift
    1st Shift
  • Overview

    COMPANY PROFILE:

    Royal Cup, Inc. is a large, privately held national importer, roaster and distributor of coffees, teas and related products that has been in business for over 120 years.  Royal Cup, Inc. currently provides product and service to businesses and individuals throughout the United States, and we’re growing! 

     

    We have an immediate opening for an Equipment Coordinator.  The Equipment Coordinator reports to the Regional Service Manager.  Working closely with the Regional Service Manager, Service Technicians and other internal contacts, the Equipment Coordinator plays a key role in positively impacting the company’s operational and financial objectives by delivering strategic, “best-in-class” support related to beverage machinery/parts and equipment asset needs at the district and regional level within their assigned market.  The ideal candidate will have extensive experience in these areas with a customer centric focus and desire to continually improve.

     

    Royal Cup Coffee offers a competitive compensation plan and benefits including 401(k), healthcare, life insurance, vacation and more.  A full training program designed to provide maximum success of our employees is offered.

     

    Learn more about Royal Cup, Inc:

    Web: http://www.royalcupcoffee.com/

    Twitter: @RoyalCupCoffee

    LinkedIn: https://www.linkedin.com/company/royal-cup-coffee

    Facebook: https://www.facebook.com/pages/Royal-Cup-Coffee/112502408786722

    Responsibilities

    The Equipment Coordinator will focus on the following main areas of responsibility:

     

    Customer Relations

    • Maintain up to date product knowledge and be prepared to answer a variety of customer inquiries related to Royal Cup equipment, products and services.
    • Maintain customer awareness and focus as well as a sales and service mentality, ensuring a strong relationship with the customer, centered on best in class service delivery.
    • Exhibit a positive, proactive and accountable attitude in execution of all tasks, taking ownership of own responsibility and actions. 

    Equipment Coordination & Refurbishing

    • Receive new equipment and cores that are returned from the field.
    • Inspect and triage returned cores.
    • Repair and Refurbish usable cores for stock or redeployment.
    • Maintain parts and supplies needed to care for repair and refurbishing.
    • Coordinate with sales and warehouse staff on current stock needs.
    • Recycle unused parts and/or equipment where appropriate.
    • Keep test equipment in good repair.
    • Provide guidance to sales managers when ordering parts, equipment and/or coordinating equipment transfers.
    • Return all defective parts and equipment under warranty for credit where applicable.
    • Perform Period Inventories for equipment & parts as required.
    • Utilize warehouse equipment in a safe manner, train on proper use of material handling equipment.
    • Always be mindful of and adhere to GMP’s, Quality and Food Safety requirements.
    • Adhere to all company policies, procedures and guidelines.

     

    Limited Service Route Support

    • At the direction of the Regional service Manager the equipment coordinator will relieve or provide support for service routes, including; major installations, special events and routine equipment repair and preventive maintenance.
    • Repair Equipment in a timely manner in order to minimize the customer’s service interruption. 

    Administrative Responsibilities

    • Coordinating with Regional Admins, ensure accurate completion & timely submission of:
      • Use SAP to assist in parts orders, track equipment and manipulate equipment for transfers, installations, etc.
      • Equipment Loan Agreements, Transfers & Receipts.
    • Communication Standards:
      • Respond to all voice, text and email messages promptly.
      • Maintain current customer data programmed in the handheld device at all times. 
      • Tele-communication of handheld device data on a daily basis.

    Qualifications

    • Minimum of high school diploma and/or equivalent (i.e. GED).
    • Minimum of 2+ years of experience in a customer/sales/service support role. Experience in the Food & Beverage Services Industry is ideal and highly preferable.
    • Proven ability to take necessary actions to rectify problems and improve situations, even those outside areas of direct responsibility.
    • Proven experience working in a fast-paced environment, handling pressure well and maintaining self-motivation to accomplish assigned tasks timely and efficiently.
    • Proven basic user understanding of all Microsoft Office Software, specifically Excel & PowerPoint.
    • Exceptional communication and interpersonal skills – inclusive of presentation skills and ability to build relationships with employees, leadership and external business associates at any level.
    • Ability to perform the physical demands of the position which are required to successfully perform each essential responsibility.  Reasonable accommodations may be made to enable individuals with disabilities to perform the core responsibilities.  These physical demands may include, among other functions:
      • The ability to safely climb up and down 2 or more steps at a 19 inch high surface and to safely climb up and down 30 or more steps at a 8 inch high surface.
      • Lifting and carrying of products or equipment, weighing up to 40lbs, from floor to a waist height and walkup 100 or more feet.
      • Lifting and carrying of products or equipment, weighing up to 55lbs, from floor to a 40-69 inch high counter and/or shelving.
      • Bending, kneeling, sitting, stooping and other movements as needed to perform fine motor tasks part of routine machinery maintenance, clean-up, installation & other service.
      • Repetitive hand and arm movements, as required, to repair, install or otherwise service equipment.
      • Loading and unloading of product, equipment and tools into trucks and vans using a standard wheeled hand truck and/or convertible platform hand truck to push and/or pull up to 250 pounds for 100 or more feet. 
      • Occasional periods of pro-longed sitting while driving to and from customer site locations.
    • Ability to work within the work and or service location environment characteristics experienced while performing the essential functions for this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
      • Various forms of Personal Protective Equipment (PPE) are at times required and may include but are not limited to: hearing and eye protection, non-slip shoes.
      • The employee is frequently exposed to very busy work environments (for example back of the house for restaurants, hotels, break rooms, warehouses etc).
      • The employee is occasionally exposed to slick floor surfaces.
      • The noise level in the work or service environment can be loud at times.
    • MUST be willing to perform occasional, overnight travel (1-2 night stays) as required in support of customer account maintenance, new service installations and other projects.  Every attempt will be made to provide advance notice and proper planning pending required overnight travel.
    • Ability to successfully complete the pre-employment processes.

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