Office Coffee Services Division: Attendant (Part Time)

US-GA-Mableton
Req No.
2017-1568
Category
Sales & Sales Support
Type
Regular Part-Time
Shift
1st Shift

Overview

Excellent Opportunity for experienced Customer Sales Support Professionals!!! 

 

 

COMPANY PROFILE:

Royal Cup, Inc. is a large, privately held national importer, roaster and distributor of coffees, teas and related products that has been in business for over 120 years.  Royal Cup, Inc. currently provides product and service to businesses and individuals throughout the United States, and we’re growing! 

 

We have an immediate opening for a part time Attendant in our Office Coffee Division.  Key segments of the Office Coffee Division include: professional services, law firms, energy companies, distribution facilities and businesses that provide coffee to employees.  Providing outstanding service is the responsibility of every Royal Cup employee.  This market is a key and high growth territory for the company’s Office Coffee Division.  The Attendant role is an entry level and “front line” position, with direct dealings supporting the Office Coffee Division customers.

 

Royal Cup Coffee offers a competitive compensation plan and a full training program designed to provide maximum success of our employees is offered.

 

Learn more about Royal Cup, Inc:

Web: http://www.royalcupcoffee.com/

Twitter: @RoyalCupCoffee

LinkedIn: https://www.linkedin.com/company/royal-cup-coffee

Facebook: https://www.facebook.com/pages/Royal-Cup-Coffee/112502408786722

Responsibilities

The Attendant is a support role and focuses on servicing our existing, premier client base.  The part time Attendant will work an average of 25 hours per week.  Work hours will be Monday - Friday and the Attendant must have flexibility to work morning or afternoon hours as required/scheduled.  While the "home base" for this Attendant role will be the location associated to this posting, the Attendant will be working onsite at a particular client location as assigned. 

 

A successful Attendant will: 

  • Perform Daily Maintenance & Cleaning of Coffee Machinery: clean all fountains, coffee brewing equipment, water coolers, servers and condiment trays.
  • Perform Daily Re-stocking & Rotation for all products purchased by the client from Royal Cup Coffee; this includes replacement of empty bag-in-box and switching out CO2 cylinders.
  • Troubleshoot any equipment service issues, including changing water filters when needed. 
  • While at the account site, work to build a rapport with the customer.  This includes weekly visits with the midlevel contacts and with main decision makers as needed ensuring the customer's needs are being met. 
  • Be on site to participate in CEPs as scheduled.
  • Pre-Order products based on par levels and submit orders accurately and timely via phone/email/fax to the Territory Manager.
  • Maintain regular contact with the Territory Manager and Branch Manager keeping them informed as to the status of the account.
  • Consistently excel in working independently with exceptional work ethic and personal integrity.
  • Consistently Provide Exceptional Customer Service.
  • Always be mindful of and adhere to GMP’s, Quality and Food Safety requirements as applicable.
  • Adhere to all company policies and procedures and guidelines.

Qualifications

  • Minimum of a High School Education or Equivalent (for example: GED).
  • Minimum of 2-3 years recent experience in a direct facing customer/account service capacity.
  • Experience in the Food & Beverage Services Industry is ideal and highly preferable.
  • Excellent communication and interpersonal people skills.
  • Appropriate Professional Appearance & Interactions with Premier Clients
  • Proven ability to work independently with an exceptional work ethic and personal integrity.
  • Ability, beyond basic skill performance levels with Reading, Writing, Mathematical & Computer Functions, to include:
    • Ability to read, write and interpret basic correspondence. 
    • Ability to perform simple mathematical calculations: add, subtract, multiply and divide.
    • Ability to operate basic office equipment: telephone system, desktop computers, fax and copy machines.
    • Beyond basic abilities with Microsoft Office Software, specifically with Word and Excel.
  • Ability to perform the physical demands of the position which are required to successfully perform each core responsibility.  Reasonable accommodations may be made to enable individuals with disabilities to perform the core responsibilities.  These physical demands may include, among other functions:
    • Occasional lifting of products or equipment weighing up to 25lbs.
    • Occasional bending, kneeling, sitting or other movements as required for accessing the areas where equipment/products are maintained.
    • Occasional repetitive hand and arm movements as required to clean, move or otherwise access equipment/products.
  • Able to work the scheduled hours, as required and to commute to/from the assigned client location.
  • Ability to successfully complete the pre-employment process.

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